To access your PlanGames personal account, sign in from a PC through the website or from a mobile device using the mobile site. The login form uses the same email (or username) and password on both, so you can switch between desktop and mobile without changing anything in your account.
You need an active PlanGames account to log in. If you haven’t registered yet, the login page won’t let you proceed until you create an account and confirm your details, after which you can return to the same sign-in screen and enter your credentials.
After you sign in, PlanGames may ask you to verify your account to meet age checks, prevent fraud, and comply with AML requirements. The verification prompt can appear immediately in your profile area or later when you try to use specific features.
Verification is required before PlanGames approves withdrawals. It is also triggered when you request a change to personal details (name, date of birth, payment method), when the system flags a login as unusual (new device or location), or when deposit and gameplay patterns require extra checks under internal risk rules.
PlanGames checks that your identity details match the account profile, that you control the payment method used, and that the account is linked to a real residential address. If any file is unreadable, expired, cropped, or inconsistent (for example, different spellings of your name), the review pauses until you upload a replacement.
In practice, PlanGames completes verification once your identity, address, and payment ownership match the account details and the documents meet quality and validity checks.
Open PlanGames in your browser, then go straight to the Login button from the main menu and enter your email and password. If it keeps looping, turn off any VPN or ad blocker for the session and reload once.
Use “Forgot password” and set a new one, because extra spaces and saved autofill entries often cause a mismatch. After you reset it, type the password manually once and then update your saved login.
PlanGames supports email-and-password login by default, so the phone number won’t work as a login ID unless your account was created with phone-based sign-in. If you registered with email, use that same email on every device.
Check your spam and promotions folders, then request a new message after 2 minutes because the previous code may expire. If you’re on a corporate or school email domain, switch to a personal inbox because filters can block automated mail.
Change your password to invalidate existing sessions tied to the old device. If PlanGames offers a “Log out of all devices” option in Account or Security, use it right after the password change.
Wait 15 minutes if it happened after repeated failed attempts, then try again with a fresh password reset. If the message says “suspended,” contact PlanGames support from the Help page and ask for the specific restriction reason and the unlock steps.